Shipping Policy

Last updated: October 25, 2026

1. Shipping Destination

ASELIYOUN currently ships orders within Morocco. We do not currently offer international shipping.

2. Shipping Costs

Shipping is free on all orders delivered within Morocco. No standard shipping fee is charged to customers for eligible deliveries.

Any special conditions or exceptions will be communicated before the order is placed, where applicable.

3. Estimated Delivery Time

Our estimated delivery time within Morocco is 24–48 hours.

Delivery times are estimates and may vary depending on the delivery location, courier operations, public holidays, weather, or other circumstances outside our reasonable control.

We will make reasonable efforts to communicate significant delivery delays when we become aware of them.

4. Order Processing

Orders are reviewed and prepared for shipment after they are received. Processing and dispatch times may vary depending on order volume, product availability, and operational circumstances.

The estimated delivery period should not be treated as a guarantee that every order will arrive within a specific time.

5. Order Confirmation and Delivery Information

Customers should provide accurate contact details and a complete delivery address when placing an order.

We may contact customers to confirm Cash on Delivery orders or clarify delivery details. Incorrect or incomplete information may cause delays or prevent successful delivery.

6. Tracking and Delivery Issues

Where tracking information is available, it may be provided through the applicable delivery service.

If your order has not arrived within the expected delivery period, or if you experience a delivery issue, contact our customer service team with your order details.

7. Failed or Refused Deliveries

If a delivery cannot be completed or an order is refused, we may contact the customer to understand the circumstances and determine the appropriate next steps.

Any cancellation, return, or other action will be handled in accordance with our other store policies and applicable law.

8. Returns and Exchanges

Please refer to our Return and Refund Policy for information about return eligibility, exchanges, refunds, and return shipping costs.

9. Contact Us

For shipping questions, contact:

ASELIYOUN
Email: aseliyoun@gamil.com
WhatsApp: ****
Customer Service Hours: Every day, 10:00 AM–7:30 PM