Refund policy

Return and Refund Policy

Last updated: October 25, 2026

At ASELIYOUN, we want you to be satisfied with your purchase. If you have an issue with your order, please contact our customer service team so we can assist you.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to applicable consumer protection laws.

To be eligible for a return:

  • The item must be unused and in its original condition. Trying on clothing is acceptable, provided the item has not been worn beyond trying it on, washed, damaged, or altered.

  • Original tags and packaging should be retained where reasonably possible.

  • Proof of purchase or order details must be provided.

  • The item must meet any applicable legal requirements for return eligibility.

Items purchased on sale are eligible for returns under the same conditions, subject to applicable law.

2. How to Request a Return

Please contact us through WhatsApp within the applicable return period. Provide your order number, the item you wish to return, and the reason for your request.

Please wait for our instructions before sending any item back. We will provide the applicable return instructions and address.

3. Return Shipping Costs

If an item is defective, damaged, or incorrect due to an error on our part, ASELIYOUN will cover the reasonable return shipping costs.

For other eligible returns, the customer is responsible for return shipping costs, subject to applicable law.

4. Refunds

Once your returned item has been received and inspected, we will inform you whether your refund has been approved.

Approved refunds will generally be processed within 5–10 business days. The time it takes for the funds to appear in your account may depend on your payment provider or bank.

For online payments, refunds will generally be issued to the original payment method.

For Cash on Delivery orders, the refund method will be agreed upon with the customer.

5. Exchanges

Exchanges may be requested within 7 days of delivery, subject to product availability and applicable law.

Items must meet the applicable return condition requirements. Customers are responsible for exchange shipping costs unless the exchange is necessary because of an error or defect attributable to ASELIYOUN, subject to applicable law.

6. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us through WhatsApp as soon as possible and provide your order details and photographs where appropriate.

Our preferred resolution is to replace the item, subject to availability. If a replacement is unavailable or inappropriate, we will discuss an appropriate alternative, including a refund where applicable.

Nothing in this policy limits any mandatory consumer rights.

7. Order Cancellations

You may request cancellation before your order has been shipped by contacting our customer service team.

Once an order has shipped, cancellation may no longer be possible. You may still have return or withdrawal rights under applicable law.

8. Contact Us

For return, refund, or exchange requests, contact:

Brand: ASELIYOUN
Email: aseliyoun@gamil.com
WhatsApp: ****
Customer Service Hours: Every day, 10:00 AM–7:30 PM

Please contact us before returning any product.

This policy is subject to applicable laws and does not exclude rights that cannot legally be waived.